Our business is built around connecting people and communities. Every day, our work naturally intersects with challenges like maintaining public safety and meeting the growing demand for data. Guided by our CORE Four values, we approach this responsibility with a focus on integrity, collaboration, accountability and operational excellence. Whether it’s through our daily work, our teammates or the communities we serve, we strive to deliver results and make a meaningful impact over the long term.
Empowering communities.
Every day, we partner with municipalities and communities across the United States to deliver the infrastructure that keeps people and businesses connected. Our towers infrastructure serves as a critical foundation for public safety, economic growth and the increasing demand for data. From supporting reliable wireless coverage to enabling next-generation technologies, we focus on providing infrastructure solutions that meet today’s needs while helping communities prepare for the future – creating lasting value where we operate.
Connected by Good.
We volunteer in the communities where we live and work through our program, Connected by Good, which focuses on advancing access to education and technology, promoting public safety and improving public spaces. Through these efforts, our teammates contribute their time and expertise to help address local needs, while reinforcing a culture of accountability, teamwork and service.
Boys & Girls Club of America
Nationwide
Barbara Bush Houston Literacy Foundation
Houston, TX
Living our CORE Four values
As we advance our focus on becoming a best-in-class US tower operator, our CORE Four values guide our actions, decisions, and how we work together.
- CHARACTER anchored by integrity: We approach every interaction and decision with integrity and honor, respecting others and upholding our commitment to safety
- ONE TEAM wins the day: Our business is a team sport – we win together and celebrate success.
- RESULTS driven by accountability: We hold each other accountable, openly communicate, and tenaciously achieve results.
- EXCELLENCE in operations: We target best-in-class operations, data backed decisions, and continuous improvement.
Dive deeper.
Company values
We live our corporate values—striving to operate efficiently, safely and ethically throughout every part of our organization.
Business Immersion Program (BIP)
We support early career talent as they learn about our business, gain valuable experience and grow as professionals.
Community engagement
We are proud of the value our infrastructure creates by keeping local communities throughout the country connected and safe.
Putting our values into practice.
We are committed to conducting business with honesty and integrity across our operations. Our CORE Four values are reinforced through our policies, training and day-to-day decision-making.
Teammates receive ethics training as part of their onboarding and take annual refresher courses. We provide clear channels to raise questions or report concerns, including a confidential third-party Ethics Alert Line and processes for disclosing potential conflicts of interest.
Our expectations extend to our supply chain through our Supplier Code of Conduct and supporting policies, including our Proper Business Practices and Ethics Policy, Environmental Sustainability Policy, Human Rights Policy and Health and Safety Policy. We expect suppliers and their partners to uphold these standards in their work for Crown Castle.
- 98.2% of 2025 spend was with US suppliers, highlighting our commitment to supporting the communities where we live and work.
- We rigorously vet our suppliers through internal processes and third-party firms for adherence to our safety standards and compliance requirements.
Promoting professional growth.
We are committed to investing in our teammates by fostering their professional development and enabling continuous skill-building through a comprehensive suite of learning opportunities—including our Learning Management System, LinkedIn Learning, in-person training sessions, and targeted development programs. For example, we expanded development initiatives aligned to our business transformation and ambition to be a best-in-class US tower operator – upskilling field teammates through drone pilot programs, enhancing tower field services workflows with new tools and processes, and standardizing training for new tower development to enable faster builds.
For early-career professionals, our two-year Business Immersion Program offers hands-on experience, skill development and peer networking through rotational assignments.
We’ve also reinforced ongoing check-in conversations to support continuous performance and development, while launching a Manager Academy to strengthen leadership capabilities, including performance management, goal setting and prioritization.
2025 learning highlights.
learners
training hours per learner
training hours
course completions
Launched AI training across our workforce, with nearly 100%1 of teammates completing both foundational and advanced courses (AI Basics and AI Explorer), supporting responsible use, risk awareness and practical application.
1 AI course completions as of June 30, 2026.
Supporting teammate wellbeing.
We offer a comprehensive benefits package designed to support the physical, mental and financial wellbeing of our teammates and their families, with a focus on accessibility, quality and convenience.
Physical health.
We offer medical, dental and vision coverage along with programs designed to improve access to care and simplify the healthcare experience. Through Included Health, our teammates and their families can connect with top providers, expert opinions and treatment decision support.
We continue to expand virtual and specialty care options, including:
- Carrum Health – surgery and cancer care
- Progyny – fertility benefits
- Form Health – virtual weight management
- Oshi Health – gastrointestinal care
- Thrive by Sword – virtual physical therapy
- Bloom by Sword – pelvic health support
- Leap Health – specialty infusion services
We have also introduced a more transparent pharmacy benefit model to improve cost visibility and the overall pharmacy experience.
Mental health.
Through Lyra Health, teammates and their family members receive up to 16 no-cost sessions for therapy or mental health coaching, with programs supporting adolescents, substance use and more complex care needs.
Financial wellbeing and family support.
We offer a 401(k) plan, funded health savings options and flexible paid time off. To support working parents, we offer paid parental leave, adoption benefits and we partner with Milk Stork, allowing traveling, nursing mothers to ship breast milk at no cost.
Teammates have access to tuition reimbursement to support their ongoing education and career development, and the Crown Castle Scholarship Fund supports the education of interns and dependents.