Our business is built around connecting people and communities. Every day, our work naturally intersects with challenges like maintaining public safety and meeting the growing demand for data. That’s why we have a greater opportunity to make an impact. Whether it’s through our daily work, our employees or our communities—we’re constantly looking for ways to make a difference. We believe that cultivating an inclusive culture for all employees drives engagement, inspiring employees to do their best work. We’ll continue our mission for years to come—not only because it’s what we believe in, but also because it’s key to our success.
Empowering communities.
Every day, we work with municipalities to create solutions that enable critical connections, propelling businesses forward and positioning them for the future. Whether it’s establishing foundational infrastructure in underserved communities, promoting public safety, creating desirable job opportunities, outfitting venues for large-scale events or helping businesses grow—our goal is to provide solutions that empower communities and build sustainable change.
Connected by Good.
We volunteer in the communities where we live and work through our program, Connected by Good, which focuses on advancing access to education and technology, promoting public safety and improving public spaces.
Boys and Girls Club
Nationwide
Barbara Bush Houston Literacy Foundation
Houston, TX
Chicago Scholars
Chicago, IL
Fostering a culture of connection.
At Crown Castle, we are committed to fostering a culture of stewardship that supports our employees and creates a community where we can all support one another. Through our recognition programs, charitable giving initiatives and disaster relief efforts, we foster a culture of appreciation, connection and shared purpose—while strengthening the communities across the US where we work and live.
Recognition and rewards.
Through Bonusly, our employee recognition program, employees gave over 61,000 unique bonuses to peers in 2024, bringing the total to 374,000+ since the program’s inception. These bonuses are redeemable for cash, gifts, charitable contributions or additional recognition allowances, with 12,360 rewards redeemed in 2024.
Giving back and community support.
We believe in supporting both our employees and the causes they care about. Over the past three years, we matched 918 employee contributions to 838 unique charitable organizations, offering up to $1,000 in matching funds per employee each year, reinforcing our commitment to strengthening communities nationwide.
Through our partnership with the Greater Houston Community Foundation, we also provide assistance in times of crisis. In 2024, we provided financial assistance to 98 families through our Hurricane Disaster Relief Fund and supported 80+ families through the Crown Castle Emergency Assistance Program, ensuring employees and their families had critical support when they needed it most.
Dive deeper.
Company values
We live our corporate values—striving to operate efficiently, safely and ethically throughout every part of our organization.
Business Immersion Program (BIP)
We support early career talent as they learn about our business, gain valuable experience and grow as professionals.
Community engagement
We are proud of the value our infrastructure creates by keeping local communities throughout the country connected and safe.
Conducting business with integrity.
At Crown Castle, we are dedicated to conducting business with honesty and uncompromising integrity, which extends to our policies, including the Proper Business Practices and Ethics Policy, Environmental Sustainability Policy, Human Rights Policy and Health and Safety Policy. Our commitment applies with equal vigor to our supply chain. In addition to the expectations outlined in the Supplier Code of Conduct, we expect our suppliers, including their subcontractors and agents, to abide by these principles in their work with Crown Castle and in their broader operations. Our dedication to these principles allows us to consistently offer high-quality service to our customers nationwide.
- 98.6% of 2024 spend was with US suppliers, highlighting our commitment to supporting the communities where we live and work.
- We rigorously vet our suppliers through internal processes and third-party firms for adherence to our safety standards and compliance requirements.
Promoting professional growth.
We are committed to investing in our employees by fostering their professional development and enabling continuous skill-building through a comprehensive suite of learning opportunities—including our Learning Management System, LinkedIn Learning, in-person training sessions and targeted development programs. For example, we enhanced our safety training with a companywide First Aid and CPR initiative; introduced capability academies in areas such as artificial intelligence, data observability and sales engineering and delivered high-impact programs like Tower Foundations to strengthen customer-facing capabilities and drive improved business outcomes.
For early-career professionals, our two-year Business Immersion Program offers hands-on experience, skill development and peer networking through rotational assignments. We’ve also strengthened onboarding with enhanced leadership resources and the new Connecting for Success guide, which accelerates new hire integration and relationship-building. Through initiatives like the Leadership Symposium and performance management programs, we equip employees at all levels with the tools to grow—ensuring continuous learning remains central to our success in a rapidly evolving industry.
2024 learning highlights.
learners
training hours per learner
courses available across 75 topics
training hours
course completions
Supporting employee wellbeing.
We offer a comprehensive benefits package designed to support the physical, mental and financial wellbeing of our employees and their families.
Physical health.
We provide a range of medical, dental and vision plans, along with benefits that enhance healthcare accessibility. We partner with a leading healthcare navigation company, Included Health, which is committed to raising the standard of healthcare. This benefit program connects our teammates and families to top providers, expert opinions, treatment decision support and more. In addition to traditional healthcare options, we offer specialized virtual and in-person programs which complement our core medical plans, including:
- Carrum Health – surgery and cancer care
- Progyny – fertility benefits
- Form Health – virtual medical weight loss program
- Oshi Health – virtual care for gastrointestinal conditions
- Thrive by Sword – virtual physical therapy for preventative, chronic and post-surgical pain
- Bloom by Sword – virtual pelvic health support for women
Mental health.
We are committed to making mental health support accessible and affordable for our employees. Through Lyra Health, employees and their family members receive up to 16 sessions of therapy or mental health coaching at no cost. Lyra’s offerings have expanded to include:
- A teen care program for adolescent mental health support
- A new intensive outpatient program
- A substance abuse program
- A complex care program for those with additional mental health needs
Financial wellbeing and family support.
We provide competitive financial benefits, including a 401(k) plan, funded healthcare savings accounts and flexible paid time off for vacations, holidays and personal time. To support working parents, we offer paid parental leave, adoption benefits and we partner with Milk Stork, allowing traveling, nursing mothers to ship breast milk at no cost.
Employees have access to tuition reimbursement to support their ongoing education and career development. Additionally, we invest in the future of our employees’ families through the Crown Castle Scholarship Fund, which provides scholarships to interns and dependents of Crown Castle employees.