We’re committed to treating your property with the care and respect that it deserves and responding to your issues in a timely manner. That’s why we have local offices around the country with people who can provide you with the personal support you need. Our local presence is important to us and you, but knowing that we’re a stable, strong, publicly traded company on the S&P 500 means you can count on us to pay you on time today and for the foreseeable future. In fact, in our most recent survey, landowners gave us high scores for timely rent payments.
We value our relationship with you and hope you’ll reach out with any questions you have about your lease. Give us a call at (866) 482-8890.
Things you should consider:
- When is the best time to consider extending my lease?
A lease extension can be an important aspect of securing your future revenue stream. If your ground lease has less than 30 years remaining, you should consider discussing a lease extension with us. This maximizes the opportunity for us to attract new customers and for the site on your land to remain a viable asset in our portfolio.
- What are the incremental benefits to extending?
We encourage landowners to contact us if their lease is 30 years or less so we can discuss the best way for you to secure your current existing rental streams prior to lease expiration.
- What should I do about a third party who has contacted me about my lease?
You should first ask yourself whether or not this company will be around in future years. Smaller, third-party firms may not have the long-term viability of a larger, more established firm like Crown Castle. So it is important to consider whether the company will be in business long enough to fulfill its obligations to you.
- Why does Crown Castle encourage Right of First Refusal (ROFR)?
This document or lease provision basically says that if you ever want to sell your property, you will notify us first, and we will have the right to match any offer. A ROFR protects both of us. It gives us the confidence to tell our customers we’ll be in that location as long as necessary, and it gives you the financial security that comes from a reliable revenue stream.
Our authorized agents
A number of our landowners have told us they have received information about cell tower leases from parties other than our Authorized Agents. Some of this information may be inaccurate or misleading. Our Authorized Agents provide the wireless industry support for network and infrastructure needs, including the acquisition of properties for tower locations.
- Belleview Wireless
- NTP Wireless
- OnAir Communications
- Selective Site Consultants Inc. (SSC)
- The Lyle Company
- TowerPoint Capital
- Unkel and Associates
Crown Castle is one of the largest US cell tower companies; does this affect the attention I get regarding my lease agreement?
Crown Castle’s relationship with our landowners is a top priority and we strive to maintain a mutually beneficial relationship with each of our landowners. As we have grown our tower portfolio, we have staffed our organization to be able to respond efficiently to our landowners.
I have moved recently. How do I ensure that my payments are sent to the correct address?
In order to ensure that all payments are made to the correct party at the correct address, Crown Castle requires that changes to personal information be requested in writing. To request a change of address or other personal information, download and complete the Change of Address form and sumit as follows:
Attn: Real Estate Department
2000 Corporate Drive
Canonsburg, PA 15317
Fax (724) 416-6471
I have transferred ownership of the property to another party. What steps do I take to convey this information to Crown Castle?
Crown Castle requires that changes to property ownership be submitted in writing together with the associated legal documentation. These documents are necessary to protect the interests of the andowners and Crown Castle. For tax reporting purposes, Crown Castle must have legal proof of ownership of the land on which its tower is located. Crown Castle is also required by the IRS to have a Form W-9 on file for all landowners. Download the Change of Ownership form and submit as follows:
Attn: Real Estate Department
2000 Corporate Drive
Canonsburg, PA 15317
Fax (724) 416-4015
Landowners can direct questions or issues to the Landowners Help Desk by calling the toll-free number at (866) 482-8890 or sending an email to LOHD@crowncastle.com. For security purposes, you must have your Business Unit Number. Upon receipt of all required proof of ownership documents, the change of ownership process can take up to 30 business days.
I have misplaced my lease agreement. Where can I get a copy?
Crown Castle can provide a copy from our records. For security purposes, you must have your Business Unit Number and make your request in writing, with all landowners signing the request. Call the Landowners Help Desk’s toll-free number at (866) 482-8890 or email LOHD@crowncastle.com for assistance.
Whom should I contact about missed or incorrect payments?
Crown Castle takes great pride in ensuring that our lease agreements are effectively administered and accurate payments are made on a timely basis. If you have a question about the accuracy or timeliness of a payment, call the Landowners Help Desk’s toll-free number at (866) 482-8890 or email LOHD@crowncastle.com. Please note that requests will be prioritized as received. For security purposes, you must have your Business Unit Number.
I have a question about the tower itself. Whom do I contact?
If you have any specific concerns with the physical state of the tower, compound, or access road, please contact our Network Operations Center’s toll-free number at (800) 788-7011.
I need an insurance certificate. Whom do I contact?
Some agreements require Crown Castle to provide insurance certificates to the landowner. Crown Castle complies with these terms as required. To request an insurance certificate, please call the Landowners Help Desk’s toll-free phone number at (866) 482-8890 or email LOHD@crowncastle.com. For security purposes, you must have your Business Unit Number.
How can I be sure that Crown Castle is going to honor the tax-related obligations of my agreement?
Crown Castle takes great pride in ensuring that our tax obligations (if prescribed in a lease agreement) are effectively administered and that accurate payments are made on a timely basis. To facilitate the processing of your property tax reimbursement, please review and complete the Property Tax form. If you have a question about the accuracy of your tax reimbursement, please call the Landowners Help Desk’s toll-free number at (866) 482-8890. For security purposes, you must have your Business Unit Number.
If I have other questions, whom do I contact?
Crown Castle has established a Landowners Help Desk with a toll-free number. Please call (866) 482-8890 if you have any additional questions about your current lease agreement. If you are unable to call during normal business hours (8:00 am–5:00 pm ET), you may leave a message with your name, phone number, and Business Unit Number, as well as the date and time you prefer to be contacted. Alternatively, you may send an email to LOHD@crowncastle.com.