Customer Support
Q:Crown Castle is the largest of all U.S. cell tower companies; does this affect the attention I get regarding my lease agreement?
A:Crown Castle’s relationship with our Landowners is a top priority and we strive to maintain a mutually beneficial relationship with each of our Landowners. As we have grown our tower portfolio, we have staffed our organization to be able to respond efficiently with our Landowners.
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Q:I have moved recently, how do I ensure that my payments are sent to the correct address?
A:In order to ensure that all payments are made to the correct party at the correct address, Crown Castle requires that changes to personal information be requested in writing. To request a change of address or other personal information, you may download the appropriate form from our website or send a signed request to the following address:
Crown Castle USA, Inc.
Attn: Real Estate Administration
2000 Corporate Drive
Canonsburg, PA 15317
Fax 724.416.4187
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Q:I have transferred ownership of the property to another party, what steps do I take to convey this information to Crown Castle?
A:Crown Castle requires that changes to property ownership be submitted in writing and with the proper legal documentation. These documents are necessary to protect the interests of the Landowners and Crown Castle. Crown Castle must have legal proof of ownership of the land on which its tower is located. Crown Castle is also required by the IRS to have a Form W-9 on file for all landowners for tax reporting purposes.
Necessary documentation will vary depending upon the nature of the change of ownership. Below are the documentation requirements:
Death: Death Certificate, Form W-9 of new Landowner, contact information of new Landowner
Divorce: Divorce Decree, Form W-9 of new Landowner, contact information of new Landowner
Sale: Deed, Form W-9 of new Landowner, contact information of new Landowner
In addition, there may be other informational requirements depending upon unique circumstances. Questions or communications can be submitted in writing to the Real Estate Administration group:
Crown Castle USA, Inc.
Attn: Real Estate Administration
2000 Corporate Drive
Canonsburg, PA 15317
Fax 724.416.4187
Or, call the Landowners Help Desk toll free number at 866.482.8890 or send an email to Landownershelpdesk@crowncastle.com. For security purposes, you must have your Business Unit Number and your Lease Number available. The change of ownership process usually takes 5-10 business days.
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Q:I have misplaced my lease agreement, where can I get a copy?
A:Crown Castle can provide a copy from our records. Call the Landowner Call Center toll free number at 866.482.8890 or email Landownershelpdesk@crowncastle.com. For security purposes, you must have your Business Unit Number and your Lease Number available. Requests by phone will have copies sent to the address on file. To have the lease document sent to another address, individual, or by FAX, the request must be in writing.
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Q:Who should I contact about missed or incorrect payments?
A:Crown Castle takes great pride in ensuring that our lease agreements are effectively administered and accurate payments are made on a timely basis. If you have a question about the accuracy or timeliness of a payment, call the Landowners Help Desk toll free number at 866.482.8890 or email Landownershelpdesk@crowncastle.com. Please note that requests will be prioritized as received. For security purposes, you must have your Business Unit Number and your Lease Number available.
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Q:I have a question about the tower itself, who do I contact?
A:If you have any specific concerns with the physical state of the tower, compound, or access road, please contact our Network Operations Center toll free number at 877.4TOWERS (877.486.9377)
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Q:I need an insurance certificate, who do I contact?
A:Some agreements require the tower company to provide insurance certificates to the Landowner. Crown Castle complies with these terms as required. To request an insurance certificate, please call the Landowners Help Desk toll free phone number at 866.482.8890 or email Landownershelpdesk@crowncastle.com. For security purposes, you must have your Business Unit Number and your Lease Number available.
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Q:I have had issues in the past receiving tax reimbursements (as prescribed in my lease agreement) so how can I be sure that Crown Castle is going to honor the tax-related obligations of my agreement?
A:Crown Castle takes great pride in ensuring that our tax obligations (if prescribed in a lease agreement) are effectively administered and accurate payments are made on a timely basis. If you have a question about the accuracy of your tax reimbursement, please call the Landowners Help Desk toll free number at 866.482.8890. Please note that requests will be prioritized as received. For security purposes, you must have your Business Unit Number and your Lease Number available.
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Q:If I have other questions, who do I contact?
A:Crown Castle has established a Landowners Help Desk with a toll free number. Please call 866.482.8890 if you have any additional questions about your current lease agreement. If you are unable to call during normal business hours (8:00am – 5:00pm ET), you may leave a message with your name, phone number, Business Unit number, and Lease number as well as the date and time you prefer to be contacted. Or, you may send an email to Landownershelpdesk@crowncastle.com.
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